Terms & Conditions

The Walking Stick Collection is a solely owned subsidiary of -

Charles Buyers & Co Ltd
Unit 37 Kyle Road,
Kyle Estate,
Irvine, Ayrshire
KA12 8LE

Registered in Scotland No. 64226 VAT No. GB 338 897 591

Use of Walking Stick Collection site

The Walking Stick Collection site is provided to you free of charge for your personal use subject to these Terms and Conditions. As a user of The Walking Stick Collection site you agree to be bound by these Terms and Conditions.

These Terms and Conditions govern your use of The Walking Stick Collection site in general, the products that you purchase on The Walking Stick Collection site and all services provided in connection with them.

These Terms and Conditions do not affect your statutory rights.


To register on The Walking Stick Collection site you must be over eighteen years of age.

You must ensure that the details provided by you on registration or at any other time are correct and complete.

Password and Security

When you register to use The Walking Stick Collection site you will be asked to create a password. You should keep this password safe from anyone. You will be responsible for any orders that are submitted using your password.

If Charles Buyers & Co Ltd has reason to believe that there is likely to be a breach of security or misuse of The Walking Stick Collection site, we may suspend your account.

Intellectual Property

The content of The Walking Stick Collection site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of The Walking Stick Collection site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, no-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Heathergems site.

You may not use any trademark of The Walking Stick Collection or its affiliated company Charles Buyers & Co Ltd.

Descriptions and Prices of Products

We have taken care to describe and show products as accurately as possible. Products may vary from their descriptions. If there is anything that you do not understand, or if you wish further information, please contact us.

If, by mistake, we have under-priced a product, we will not be able to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we reserve the right to cancel your order. If we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.

All prices are inclusive of any VAT payable where applicable.

The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.


All products advertised are subject to availability.

We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If we are unable to supply a particular product, we will ensure that you are not charged for that product.

Acceptance of Orders

Your order is an offer to buy from us. We will send you an order confirmation email detailing the products you have ordered and will deliver the order within 48 working hours to UK address as long as it is in stock. We will notify you if there is any problem with the order and we are unable to deliver within the 48 hours.

Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you that we have despatched a product to you. At this point, a contract will be made between us for you to buy and us to sell the products that you have ordered from us. Where products are despatched our acceptance of the order in respect of each product takes place when we notify you by email of such despatch.

After the time the contract is made, you cannot amend your order (however, you may cancel an order set out in our return and refund policy).

At any point up until the contract is made, we may decline to supply a product to you. If you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our return and refund policy.


Delivery will be made to the address specified when you complete the order.

We use a variety of delivery methods, depending on where it is being delivered to.

Payments and Cards

Payment for your products will be taken at the time you place your order.

Customer Services

If you have any queries, please contact us online or via telephone.

Our Responsibility to You

The Walking Stick Collection site is provided by The Walking Stick Collection without any warranties or guarantees. You will bear the risks associated with the use of the internet.

The Walking Stick Collection site provides content from other internet sites while The Walking Stick Collection tries to ensure that material included on The Walking Stick Collection site is correct, it cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with The Walking Stick Collection site. If The Walking Stick Collection is informed of any inaccuracies in the material on The Walking Stick Collection site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

Incompatibility of the Heathergems site with any of your equipment, software or telecommunications links.

Technical problems including errors or interruptions of The Walking Stick Collection site.

If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result if we are at fault.

Because we sell products for personal use only our responsibility to you shall not include any business losses such as lost date, lost profits, lost sales or business interruption.

Return and Refund Policy

When you buy from us we hope you are happy with your purchase. We do know sometimes you may need to return products. This policy sets of when and how to do so.

Your Right to Cancel

In accordance with the UK Distance Selling Regulations, you have the right to cancel your contract to purchase products within a period of 7 working days from the day after the day on which the item is delivered. All products should be returned to us promptly in a resalable condition (with all original packing). You will be responsible for the costs of returns.

The does not affect your statutory rights under the Distance Selling Regulations

If you Change your Mind

If you change your mind, we offer a refund for all products if returned to us within 14 days.

If you want to return a product because you have changed your mind please let Customer Services know within the cancellation period specified above, so we can arrange your refund. You can contact us at info@walkingstickcollection.com.

Please package the product securely and return the product to us. We ask that you look after the product whilst it is in your possession and that when you return the product to us you also let us have all the original packaging.

If your product arrives damaged or is faulty

If any of our products arrive damaged or are faulty, please contact us by phone or email within 7 days after the day you receive your order.

Return Charges

If you are returning a damaged or faulty product, we will pay the cost of your return. If you return is for any other reason, you are responsible for the cost of the return.

Please note, if you do not return the product to us within 30 days of cancelling your order, you will be responsible for our costs in recovering that product from you.

Delivery Charges

If you are returning all of your order, we will refund your delivery charge in full if it is faulty. If you are only returning some of the products, your delivery charge will not be refunded.

Getting your Refund

If you are entitled to a refund, we will refund you on the payment card.

Refunds for products purchased under a promotion offer will be based on the terms of the promotional price. Your statutory rights are not affected.